Job Description

Position Summery

The Brand Manager acts as the critical bridge between clients and creative teams — guiding projects from concept through delivery to ensure success across every stage of production. This role blends relationship management, creative coordination, and operational excellence, ensuring that clients feel supported, projects stay on track, and internal teams are set up to deliver exceptional work.

The ideal candidate brings strong interpersonal skills, organization, and an understanding of creative production (both traditional and AI-driven). They are natural communicators and problem-solvers, equally comfortable managing timelines, translating feedback, and keeping creative momentum alive. In traditional production terms, this is a hybrid producer/account lead role — someone who ensures both the client and the creative teams are aligned, informed, and inspired throughout the process.

Essential Duties & Responsibilities

• Serve as the day-to-day point of contact for assigned clients, ensuring strong relationships and proactive communication.
• Translate client goals, feedback, and expectations into clear and actionable direction for internal teams.
• Oversee the full project lifecycle — from kickoff and creative alignment to production, delivery, and wrap.
• Maintain organized project documentation, schedules, deliverable trackers, and communication logs.
• Ensure all deliverables meet scope, timing, and quality standards.
• Collaborate with creative leads, producers, and technologists to maintain project flow and alignment.
• Anticipate and resolve potential challenges, escalating only when necessary to maintain smooth progress.
• Ensure that both the client and internal teams have clarity on next steps and ownership at every phase.
• Track key milestones, approvals, and feedback cycles to keep the work moving efficiently.
• Contribute to overall client satisfaction and account growth through attentive relationship management.

Other Duties and Responsibilities

• Support pitch and proposal development, including timelines, budgets, and presentation coordination.
• Partner with leadership to identify new opportunities for client growth and project expansion.
• Help refine internal project management processes and tools to improve efficiency and consistency.
• Assist in onboarding new clients and ensuring smooth handoff between strategy, creative, and production teams.
• Participate in case study and wrap documentation to capture key learnings and celebrate success.

Required Knowledge, Skills, and Abilities

• 1-3 years of experience in account management, production, or project management (agency or studio environment preferred).
• Understanding of creative and production workflows, including both traditional and AI-based processes.
• Exceptional communication skills — verbal, written, and interpersonal.
• Highly organized and detail-oriented, with proven ability to manage multiple complex projects simultaneously.
• Strong client relationship management skills; able to balance client needs with creative integrity and operational realities.
• Calm under pressure, resourceful, and solutions-oriented.
• Skilled in project management tools (e.g., Asana, Monday, Notion, or similar).
• Collaborative and team-minded, with a passion for creating an environment where creative work thrives.
• Strong sense of ownership, accountability, and pride in delivering excellence.
• Bachelor’s degree in communications, marketing, production, or a related field (or equivalent experience).

Physical Demands

• NA

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Silverside AI is an Equal Opportunity Employer and participant in the US Federal E-Verify program. At this time, we are not accepting resumes or candidates from third-party vendors.

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