Required Skills & Experience
Pluses
Job Description
The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer . The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD). The Customer Experience Specialist will:
Roll and Responsibilities
• Operate in a Call Center environment as a customer success advocate
• Receive inbound calls and make outbound calls to consumers
• Receive inbound text messages and facilitate outbound text messages to consumers
• Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers’ mortgage loan inquiries/requests
• Effectively manage a pipeline of up to 75 loans
• Performing routine data entry and validation tasks
• Handling routine calls, emails and/or chat responses with employees, consumers &/or authorized 3rd parties
• Monitoring work queues and intervening as needed
• Interacting with multiple departments to expedite processing and/or issue resolution
• Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries
• Must request assistance for escalated and/or more complex issues to department senior associates or supervisors
• Meet outlined production and quality standards
• Follow established Policy and Procedures
• Performing other related duties as required and assigned Demonstrating behaviors which are aligned with the organization’s desired culture and values
$37.00-40.00/hour 1 st Shift Contract Position Summary: Administers contracts for products of moderate scope and complexity... ...in customer presentations. Supports export compliance administration or represent the site or division for implementation of export...
...Location: Onsite Summary: We are looking for a training specialist to help employees cultivate their skills and knowledge. The trainer is not only expected to transfer knowledge and skill but also motivate and set examples to achieve high levels of excellence. The...
...Position Overview ~ Job Title: Software Tester /Field Tester ~ Job Type: Full-Time, Hourly ~ Bachelor's Degree in Computer Science... ...or related field, but may be substitutedby relevant work experience ~0-3 years of experience in the software testing required...
...someone who is committed to connecting families with resources, preventing child abuse and neglect, and supporting children with special medical needs. Key Responsibilities Assist families in preventing and reducing child abuse, neglect, and developmental delays....
...organization, the ability to manage multiple tasks simultaneously, and excellent communication skills. You will work closely with team members... ...of working independently in a remote setting. Proficiency in Microsoft Office Suite and familiarity with data management software are...