Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies transform their operations by implementing Odoo ERP—the most complete all-in-one business management platform.
As our US client base expands, we are seeking a proactive Customer Success Manager to own post‑go‑live relationships, retention, renewal strategy, support coordination, and expansion readiness.
Mission
What you will do
Who we are looking for
Experience
- 2–5 years in Customer Success, Account Management, Support Management, or similar client-facing roles.
- Experience in SaaS, ERP, consulting, or software implementation environments is a strong plus.
Mindset
- Empathetic, structured, and relationship-driven.
- Strong communicator capable of executive-level conversations.
- Proactive problem-solver who can manage customer needs before they escalate.
- Organized, reliable, and comfortable owning multiple accounts in parallel.
Huge Plus
- Experience with Odoo, NetSuite, SAP, Microsoft Dynamics, or other ERP platforms.
- Technical or functional understanding of business processes (finance, operations, supply chain, etc.).
What We Offer
Stimulating and dynamic work environment
Work with a passionate and dedicated team
Training and support throughout the employee's career
Compensation
Base Salary: $70,000 – $85,000
Variable Compensation: $15,000 – $25,000
On-Target Earnings (OTE): $90,000 – $110,000
Success metrics
You will be measured by:
- Renewal execution (timeliness and accuracy).
- Client retention rate.
- Support margin (efficiency of support utilization).
- Expansion pipeline creation
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