Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies transform their operations by implementing Odoo ERP—the most complete all-in-one business management platform.
As our US client base expands, we are seeking a proactive Customer Success Manager to own post‑go‑live relationships, retention, renewal strategy, support coordination, and expansion readiness.
Mission
What you will do
Who we are looking for
Experience
- 2–5 years in Customer Success, Account Management, Support Management, or similar client-facing roles.
- Experience in SaaS, ERP, consulting, or software implementation environments is a strong plus.
Mindset
- Empathetic, structured, and relationship-driven.
- Strong communicator capable of executive-level conversations.
- Proactive problem-solver who can manage customer needs before they escalate.
- Organized, reliable, and comfortable owning multiple accounts in parallel.
Huge Plus
- Experience with Odoo, NetSuite, SAP, Microsoft Dynamics, or other ERP platforms.
- Technical or functional understanding of business processes (finance, operations, supply chain, etc.).
What We Offer
Stimulating and dynamic work environment
Work with a passionate and dedicated team
Training and support throughout the employee's career
Compensation
Base Salary: $70,000 – $85,000
Variable Compensation: $15,000 – $25,000
On-Target Earnings (OTE): $90,000 – $110,000
Success metrics
You will be measured by:
- Renewal execution (timeliness and accuracy).
- Client retention rate.
- Support margin (efficiency of support utilization).
- Expansion pipeline creation
...A Mobile Mammography Technologist operates specialized breast imaging equipment within a mobile van, traveling to various community sites to perform screening mammograms. This role involves positioning patients, ensuring high-quality imaging, maintaining, and troubleshooting...
...Class A Driver Flatbed | Manual Transmission We are hiring experienced Class A drivers to operate 53 manual transmission flatbeds with sleeper cabs, hauling building materials across dedicated routes throughout the Northwest. This role offers consistent scheduling...
...Job Title: EDS Component Design Engineer Location: Novi, MI Role Overview We are seeking an experienced EDS Component Design Engineer to lead the design and development of electrical distribution system (EDS) components for next-generation electric pickup trucks...
...verbal communication abilities. Effective team collaborator and cross-functional partner. Proficiency in tools such as Python, Matlab and SQL - hands-on experience with coding, particularly in Python and Matlab environments. along with the ability to write...
...Executive Search Consultant Life Sciences | Biotech & Pharmaceutical Industry Location: Suburban Philadelphia/Boston (Hybrid) Help... ..., we have partnered with biotechnology and pharmaceutical companies to recruit the senior leaders responsible for developing life...