Dispatcher Job at Dee Cramer, Inc., Holly, MI

K21IYXhKSXlsRGQybzhQaWJUM214ZVZBUlE9PQ==
  • Dee Cramer, Inc.
  • Holly, MI

Job Description

Join the Dee Cramer Team! We are hiring a Dispatcher on our Service Team.

Are you someone who thrives in a fast-paced environment, loves solving problems, and enjoys being the steady, confident voice customers rely on? Dee Cramer is looking for a Service Dispatcher to support our commercial HVAC service division. This role is the central hub of our service operations, keeping technicians moving, customers informed, and our workflows running smoothly. If you like variety, teamwork, and the satisfaction of keeping things on track, this may be the job for you.

What You'll Do

You'll be the go-to person for coordinating HVAC service support for our customers and dispatching support to our field technicians. Your day will include:

  • Answering the customer phone line, collecting information on services needed to identify best course of action
  • Daily dispatching of technicians to service calls and adjusting schedules as needed
  • Reviewing technician work summaries, ensuring all work order details are complete
  • Forecasting and scheduling work based on weather, workload, and priorities
  • Ordering parts when necessary
  • Serve as a liaison between our Account Managers and Field Technicians on status of service work orders

What You Bring

We're looking for someone who is detail-oriented, organized, and customer focused. We are looking for someone with the following qualifications:

  • High school diploma or equivalent
  • 2+ years of customer service experience
  • Dispatching or call center experience is a plus
  • HVAC industry experience is strongly preferred
  • Familiarity with Sage Timberline or Tech Tool is helpful
  • Strong communication skills, multitasking ability, and comfort in a fast-paced environment is required

Why Dee Cramer?

As a third generation, family-owned company founded in 1937, we've spent nearly a century building a reputation rooted in craftsmanship, integrity, and genuine care for people. When you join Dee Cramer, you become part of a team that supports one another, celebrates growth, and takes pride in delivering exceptional work. We invest in tools and technology, provide opportunities to learn and advance, and foster an environment where your contributions truly matter. People choose to build their careers here because they feel valued, respected, and part of something meaningful.

Job Tags

Similar Jobs

Burn 60 LLC

Fitness Coach - Small Group Personal Training Job at Burn 60 LLC

 ...where everyone knows and supports each other Direct access to ownership for guidance and support Collaborative culture where your ideas and input are valued Regular team meetings and open communication Free workouts and use of gym space during available hours!... 

Aegis Worldwide

Controller Job at Aegis Worldwide

 ...Controller Manufacturing / Cost Accounting Leadership St. Charles, IL | Direct Hire | $125,000$130,000 A growing custom manufacturing company is seeking a hands-on Controller to lead accounting operations, support strategic growth initiatives, and help drive process... 

IP Casino Resort Spa

Food Server Banquets Job at IP Casino Resort Spa

 ...specification sheet; table linens, dishes, silverware, and glassware. Greet guests in a friendly, courteous manner. Serve food and beverage items to guests using hand-held trays and/or buffet carts. Prepare and set up condiments. Break down banquet... 

COMPA Industries, Inc.

Project Manager Job at COMPA Industries, Inc.

 ...Laboratory Los Alamos, NM Pay: $62$70/hr + Per Diem or Relocation Assistance Schedule: 4x10 work schedule with potential...  ...seeking experienced construction leaders with nuclear or DOE experience to support critical infrastructure and facility upgrade projects... 

River City Science Academy Southeast

School Secretary and After School Coordinator Job at River City Science Academy Southeast

 ...as Program Coordinator, this role includes program leadership, staff supervision, student classroom and field management, and administrative oversight. Essential Duties and Responsibilities Program and Student Supervision Supervise and engage students in homework...