Dispatcher Job at Dee Cramer, Inc., Holly, MI

K21IYXhKSXlsRGQybzhQaWJUM214ZVZBUlE9PQ==
  • Dee Cramer, Inc.
  • Holly, MI

Job Description

Join the Dee Cramer Team! We are hiring a Dispatcher on our Service Team.

Are you someone who thrives in a fast-paced environment, loves solving problems, and enjoys being the steady, confident voice customers rely on? Dee Cramer is looking for a Service Dispatcher to support our commercial HVAC service division. This role is the central hub of our service operations, keeping technicians moving, customers informed, and our workflows running smoothly. If you like variety, teamwork, and the satisfaction of keeping things on track, this may be the job for you.

What You'll Do

You'll be the go-to person for coordinating HVAC service support for our customers and dispatching support to our field technicians. Your day will include:

  • Answering the customer phone line, collecting information on services needed to identify best course of action
  • Daily dispatching of technicians to service calls and adjusting schedules as needed
  • Reviewing technician work summaries, ensuring all work order details are complete
  • Forecasting and scheduling work based on weather, workload, and priorities
  • Ordering parts when necessary
  • Serve as a liaison between our Account Managers and Field Technicians on status of service work orders

What You Bring

We're looking for someone who is detail-oriented, organized, and customer focused. We are looking for someone with the following qualifications:

  • High school diploma or equivalent
  • 2+ years of customer service experience
  • Dispatching or call center experience is a plus
  • HVAC industry experience is strongly preferred
  • Familiarity with Sage Timberline or Tech Tool is helpful
  • Strong communication skills, multitasking ability, and comfort in a fast-paced environment is required

Why Dee Cramer?

As a third generation, family-owned company founded in 1937, we've spent nearly a century building a reputation rooted in craftsmanship, integrity, and genuine care for people. When you join Dee Cramer, you become part of a team that supports one another, celebrates growth, and takes pride in delivering exceptional work. We invest in tools and technology, provide opportunities to learn and advance, and foster an environment where your contributions truly matter. People choose to build their careers here because they feel valued, respected, and part of something meaningful.

Job Tags

Similar Jobs

Sanford Barrows Group

Personal Assistant Job at Sanford Barrows Group

Overview We are seeking a dedicated and organized Personal Assistant to provide comprehensive support to a high net-worth household. The ideal candidate will possess strong organizational skills and a proactive attitude, ensuring that daily domestic operations run smoothly...

ETalentNetwork

Truck Driver Job at ETalentNetwork

 ...Client: State of NJ Title: Truck Driver Location: Trenton, NJ 08625 Duration: 06+ Months Pay Range: $30.00/hr. with County holidays (no additional benefits) Position Overview: Performs routine operation and maintenance of equipment and motorized vehicles... 

The Mice Groups, Inc.

Dispatcher Job at The Mice Groups, Inc.

 ...Were looking for a Dispatcher to join a busy Operations team in the construction and building materials industry in San Jose, CA . This is a great opportunity for someone who enjoys fast-paced logistics, coordinating drivers, and working directly with customers to... 

Clinicas del Camino Real, Inc.

Dentist Job at Clinicas del Camino Real, Inc.

 ...real difference. As a Joint Commission-accredited, multi-service healthcare organization serving Ventura County, we are a mission-driven...  ...~ Beautiful Ventura County Location Unlike many FQHCs in remote areas, we're located in desirable Ventura County with: Excellent... 

BeaconFire Inc.

Frontend Developer Job at BeaconFire Inc.

 ... Develop websites using HTML, CSS, Node.js, React.js, and Angular2+, among other tools; Write scalable, secure, maintainable code that powers our clients platforms; Create, deploy, and maintain automated system tests; Work with Testers to understand defects...