Field Support Technician Job at Insight Global, Boca Raton, FL

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  • Insight Global
  • Boca Raton, FL

Job Description

Logistics

Job Title: Field Support Technician

Location: Remote with travel as needed – Greater West Palm Beach Area - Boca Raton, Boynton Beach, Cape Canaveral, Delray Beach, Hobe Sound, Melbourne, Palm Beaches, Port St Lucie, Stuart and Wellington

Pay Range: $20-$25/hr

Duration: 6 month contract to hire

Required Skills & Experience

  • 3+ years (5+ preferred) of end-user support experience with strong customer service, clear communication, and high emotional intelligence
  • Hands-on troubleshooting across Windows & Mac , mobile devices, basic hardware, and basic networking
  • Ability to diagnose issues using root cause analysis , critical thinking, and step-by-step problem-solving
  • Microsoft 365 experience (including Copilot/AI tools ) and comfort working within documented processes in a large enterprise environment

Preferred Skills (Nice to Have)

  • Experience with ServiceNow and/or Ivanti ticketing and asset management tools
  • Previous work supporting users across multiple locations or field-based environments
  • Exposure to ITIL-driven organizations and Agile product or service delivery teams

Day-to-Day Responsibilities

  • Provide white-glove technical support for staff and sales associates, troubleshooting hardware, software, and mobile device issues both in-person and remotely
  • Configure and deploy new workstations, perform re-imaging, data migrations, restorations, and software upgrades
  • Resolve LAN, server, and connectivity issues while accurately documenting work in ticketing and asset management systems
  • Collaborate closely with cross-functional IT teams (WAN, Messaging, Access, App Dev, Facilities, Telecom) to resolve incidents, support projects, and improve the end-user experience
  • Participate in local and national IT initiatives, meetings, and continuous improvement efforts

Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

Job Tags

Contract work, Local area, Remote work

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