Full-time
Description
General Summary
The Henry B. Tippie National Aviation Education Center (NAEC) is located at Dallas Executive Airport. The flagship educational initiative of the Commemorative Air Force (CAF) the NAEC is a dynamic facility that includes a museum a working aircraft hangar and classroom spaces. The venue also offers space for rental events
The Guest Services Coordinator plays a key role as a forward-facing presence for the museum special events and key rental events. The base schedule for the position is Tuesday through Saturday with flexible hours to accommodate some evening and weekend events.
This job is a civilian position and does not require military service (including commission and enlistment).
Responsibilities
Welcome all visitors to the NAEC during scheduled shifts
Open and operate the front desk on scheduled days including selling tickets and gift shop items
Fulfill online retail orders and maintain inventory of retail supplies
Deliver on-site service and operational support for venue events (including aviation and rental events)
Support the Director of Venue Events with client walkthroughs and event planning coordination
Requirements
Skills Knowledge and Abilities
A welcoming personality with an eagerness to step in and help in all situations
Excellent customer service and interpersonal skills
Effective communication skills in writing and orally across various media
Solid computer-proficiency skills and abilities including applications databases and Microsoft 365
Ability to work independently and maintain confidentiality
Willingness to collaborate on projects and work with a team
Interest in World War II and aviation history preferred
Education and Qualifications
High school diploma or equivalent
One year experience in guest services events or front desk operations
Ability to work a flexible schedule including weekends evenings and holidays.
Physical Demands
Regularly performs tasks with hands and fingers for grasping and holding objects
Regularly performs office-related tasks at a desk or workstation while sitting such as: keyboarding phones handwriting filing etc.
Sometimes pushes pulls lifts and/or carries up to 50 pounds across a distance with or without supportive devices
Frequently stands walks bends stoops crouches reaches climbs and kneels throughout the workday
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Salary Description
$42000 - $46000
Required Experience:
IC
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