Company Description
Reneson Hotels, Inc. is a leader in the hospitality industry, committed to delivering exceptional service experiences for guests while fostering a rewarding work environment for employees. With multiple properties located in prime areas, including Paso Robles, CA, the company is dedicated to maintaining high standards in quality and customer satisfaction. Reneson Hotels emphasizes innovation, teamwork, and a passion for hospitality in achieving long-term success. Join a company where your contributions directly enhance guest experiences and operational excellence.
Role Description
The position of Assistant General Managers primary work effort and job objective is to oversee all aspects of Guest Services and Breakfast operations in accordance with Company goals and objectives, including achieving guest and employee safety, financial growth, guest satisfaction, and staff development within established service standards. The AGM relates to work primarily located at the front desk, in the back office, on the guest room floors and in the Breakfast area. The AGM maintains a competent staff that will provide the highest quality of guest services for our guests in accordance with standards of IHG and Reneson Hotels, Inc.
The AGM is responsible for ongoing customer satisfaction which is key for this position with high importance placed on strong guest satisfaction as well as housekeeping quality, cleanliness and consistency measured by guest scores. Strict adherence to hotel policies and procedures shall be maintained with regard to service and guest experience, with new procedures created and developed in coordination with the GM as needed. Strong and versatile leadership skills are required to foster a well-trained, motivated staff, lead by example, continuously developing and encouraging all staff to feel the passion for the Holiday Inn Express, Paso Robles.ards within the hospitality industry.
QUALIFICATIONS
a) Applicant must have 3 years of previous guest service hotel experience.
b) Applicant must have 2 years of previous hotel supervisory experience.
c) Applicant must have excellent verbal and written communication skills and ability to prioritize tasks and responsibilities.
d) Applicant must have pleasant personality and ability to deal with wide variety of people.
e) Applicant must possess superior leadership and training skills.
f) Applicant must possess excellent fundamental math skills.
g) Applicant must possess ability to work in a standing position for long periods of time.
h) Applicant must be able to reach, bend, stoop and frequently lift up to 5 pounds.
i) Applicant must have personal computer skills including use of Microsoft Word, Excel, Outlook, PMS, Opera preferred.
j) Applicant must have ability to type 30 - 35 wpm.
k) Applicant must be able to work 40-45 hours per week.
l) Applicant must be able to work on property 5 days per week, including at least one weekend day, Sunday thru Thursday.
m) Applicant must have, or be able to receive ServeSafe Food Safety Manager Certification within 6 months of hire and RBS within 30 days of hire.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, climb stairs, use hand to finger, handle or feel, and reach with hands and arms. The employee is occasionally required to climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 5 pounds. Specific vision abilities required by this include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Reneson offers great medical/dental/vision/life insurance, 401k with matching after 1 year, sick, vacation and holiday pay and IHG Worldwide hotel discounts! Pay range is $28 - $30 per hour.
Please apply online at
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