IT Support Specialist Job at Blue Signal Search, Phoenix, AZ

K1dyZng1UXlrenAycHNidFlUM255K0JNVFE9PQ==
  • Blue Signal Search
  • Phoenix, AZ

Job Description

IT Support Specialist

Location: On-site in Phoenix, AZ

Industry: Building Services, Equipment Installation, Field Service Software

Join a forward-thinking company that’s transforming how field service operations are managed. This organization is growing rapidly and seeks a hands-on IT Support Specialist to help modernize internal systems, optimize business processes, and roll out a major service management software platform. This is a high-impact opportunity to shape the tech infrastructure of a company known for premium service, rapid growth, and people-first culture.

The IT Support Specialist will lead the setup and integration of service software (FieldPulse, HubSpot or equivalent), while also supporting broader IT needs. The ideal candidate is passionate about systems optimization, has an aptitude for process improvement, and is eager to help a scaling company maximize its operational efficiency.

Key Responsibilities

  • Serve as the internal point of contact for implementing service software, including configuration of job scheduling, invoicing, reporting, and user dashboards.
  • Align software tools with company workflows by working closely with leadership, field teams, and operational stakeholders.
  • Develop and deliver training programs to onboard staff across departments, ensuring strong user adoption.
  • Provide ongoing troubleshooting and support, resolving system performance issues and user inquiries.
  • Create clear and user-friendly documentation including SOPs, training guides, and system reference materials.
  • Evaluate integration opportunities with platforms such as QuickBooks and CRM tools, and support system rollouts.
  • Support other IT needs as appropriate, with potential for permanent placement and growth into broader technology roles.

Skills & Experience Required

  • Demonstrated success in implementing service/field management software
  • Strong IT support background, with comfort in systems configuration and software troubleshooting.
  • Excellent project management and cross-functional collaboration skills.
  • Ability to translate business requirements into technical solutions.
  • Clear communicator with experience in training and onboarding teams.
  • Highly self-motivated, detail-oriented, and proactive.
  • Bonus: experience with network systems, security, or general tech support.

Compensation & Benefits

  • Competitive compensation with long-term growth opportunities.
  • Comprehensive benefits upon full-time hire (medical, dental, 401(k), PTO).
  • Strong team culture centered on trust, communication, and continuous improvement.

Success Metrics

  • Full implementation and configuration of service software aligned with business goals.
  • High rates of user adoption and satisfaction with systems post-training.
  • Documented process improvements and IT efficiencies.
  • Contribution to overall operational excellence through tech enablement.

Are you passionate about bringing structure, innovation, and efficiency to growing businesses? Apply today and become a foundational part of a company that’s redefining what great service looks like.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS

Job Tags

Permanent employment, Full time

Similar Jobs

American Community Management, Inc.

Sr. Portfolio Manager Job at American Community Management, Inc.

Job description: Senior Portfolio Condominium Manager Seeking an experienced, detail-oriented, organized, energetic, and dedicated Portfolio Manager with CMCA certification to manage a portfolio of high-rise condominiums and other mixed used type of residential communities...

Ascension FBO Network

Line Service Technician Job at Ascension FBO Network

Ascension FBO - Line Service Technician ARE YOU INTERESTED IN WORKING IN AVIATION? Are you interested in working in the business aviation industry and do you enjoy working outdoors with plenty of variety? As a Line Service Technician you will provide ground support...

Mananto Enterprises LLC The Northampton Hotel

Hotel Maintenance Job at Mananto Enterprises LLC The Northampton Hotel

 ...Hotel Maintenance Technician - KNOWLEDGE IN HVAC PREFFERD We are seeking a skilled and reliable Hotel Maintenance Technician to join our team at The Hotel Northampton. The ideal candidate will be responsible for maintaining the hotel's facilities, ensuring everything... 

Ambassador Supply LLC

Class A CDL Driver - Truss Delivery (Doylestown, OH) Job at Ambassador Supply LLC

 ...drivers are home daily) Physical Requirements and Working Conditions: Must be able to lift at least 80lbs frequently throughout shift (Lifting anything over 100lbs requires additional personnel and utilizing a dolly or forklift if possible) Must be able to sit for... 

Novax Recruitment Group

Welding Inspector Job at Novax Recruitment Group

 ...hiring multiple QC Inspectors to support bridge and heavy structural fabrication across its high-capacity plants. This role ensures all welds, materials, and assemblies meet code, specification, and shop quality standards. What Youll Do: Perform visual weld...