Job Description

About R Systems:

R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals. We Are Great Place to Work Certified in 10 countries with a full-time workforce [India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand]! We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet.

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Job Description

Key Responsibilities

• Design and develop engaging, effective learning experiences using adult learning principles and instructional design methodologies
• Create multimedia content including e-learning modules, videos, infographics, job aids, and interactive training materials
• Produce customer-facing enablement materials and marketing content that aligns with brand standards
• Collaborate with subject matter experts and cross-functional teams to translate complex concepts into accessible learning content
• Develop performance support systems including user guides, facilitation guides, and job aids
• Map customer journeys and create data-driven storytelling content for analytical solutions
• Ensure all materials meet accessibility standards (Section 508 compliance)
• Evaluate learning effectiveness using established models and iterate based on feedback
• Manage multiple projects simultaneously using agile methodologies

Skills & Competencies

Instructional Design Expertise

• Deep understanding of adult learning theory including andragogy, experiential learning, and accelerated learning principles
• Proven experience with instructional design models: ADDIE, SAM, and Agile Learning Design
• Expertise in learning objectives alignment and assessment design
• Knowledge of microlearning and blended learning strategies
• Experience developing performance support systems (job aids, user guides, facilitation guides)
• Understanding of accessibility standards (Section 508 compliance)
• Familiarity with evaluation models (Kirkpatrick Model)

Video & Media Production

• Storyboarding and scripting for video content
• Voiceover and narration techniques
• Motion graphics and animation basics
• Video editing for clarity, pacing, and engagement
• Ability to produce professional, customer-facing video materials

Graphic Design & Visual Communication

• Strong foundation in design principles : contrast, hierarchy, alignment, proximity
• Proficiency in typography and color theory
• Expertise in infographic and data visualization design
• Understanding of branding and visual identity alignment
• Knowledge of accessibility in design (color contrast, legibility, alt text requirements)
• Ability to create compelling customer-facing materials

Marketing & CRM Enablement

• Experience with customer journey mapping
• Skill in value proposition messaging
• Ability to create data-driven storytelling for analytical solutions
• Understanding of customer enablement and marketing communications

Strategic Thinking & Collaboration

• Systems thinking and cross-functional alignment capabilities
• Empathy mapping and user-centered design approach
• Strong feedback integration and iterative refinement skills
• Creative problem-solving across multiple formats and mediums
• Excellent collaboration and communication skills

Tools & Software

Instructional Design & E-Learning

• Articulate 360 (Storyline and Rise) -
• Adobe Captivate -
• Camtasia -

Video Production & Editing

• Adobe Premiere Pro OR Final Cut Pro -
• Camtasia (for screen recordings and simple edits) -

Graphic Design & Visual Development

• Adobe Creative Suite:
• Adobe Photoshop -
• Adobe Illustrator -
• Adobe InDesign -
• Canva Pro -
• Microsoft PowerPoint (advanced animations and storytelling) -

Data Visualization & Analytics

• Tableau , Power BI , OR Excel (advanced) -

Collaboration & Project Management

• Mind mapping tool (e.g., Miro, MindMeister, XMind) -
• Confluence OR SharePoint (for documentation) -

Jira (for agile project management) -

Qualifications

• Bachelor's degree in Instructional Design, Education, Communications, Graphic Design, or related field
• 5+ years of experience in learning experience design, instructional design, or related role
• Demonstrated portfolio showcasing instructional design projects, multimedia content, and customer-facing materials
• Expert-level proficiency with Articulate 360 suite
• Strong proficiency with Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Proven experience with video production and editing tools
• Experience creating accessible content that meets Section 508 standards

Why Join R Systems?

• Frequent Internal Hackathons : Engage in dynamic competitions with exciting prizes to keep your skills sharp.
• Cultural Celebrations : Strengthen our familial bonds through shared celebrations, fostering a sense of community.
• Diverse Project Exposure : Work on a variety of projects across sectors like Healthcare, Banking, e-commerce, and Retail, collaborating with leading global brands.
• Centre of Excellence (COE): Benefit from technical guidance and upskilling opportunities provided by our team of technology experts, helping you navigate your career path.
• E-Learning Platform: Gain access to comprehensive e-learning platforms coupled with a robust mentorship program to enhance your skills.
• Open Door Policy: Embrace a culture of mutual support, respect, and open dialogue, promoting a collaborative work environment.

If you are passionate and excited about working in a fast-paced, innovative environment, we would love to hear from you!

#LI-AP2

R Systems is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other characteristic protected by law. We strive to build a team that reflects the diverse communities we serve, and we actively encourage applications from individuals of all backgrounds and experiences. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, and benefits.

Employers have access to artificial intelligence language tools ( AI ) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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