FT / PT Status – Full-Time
Salary – $20.31 - $ Hourly Wage
Remote Work / In-Office – Hybrid
Recruiter – Sarah Cox | ***email_hidden*** | 8015384234
Application Deadline – 5/28/2026
Are you looking for an opportunity to grow and expand your skills in an interesting and rewarding line of work? If so, this career may be the one for you!
Experience a positive work-life balance, with a Monday through Friday (8am - 5pm) work schedule and excellent benefits!
Contribute to our communities by helping the Utah Office of Recovery Services (ORS) in their mission to promote responsibility, by providing child support services and support for children in care to help ensure parents are financially responsible for their children.
The Customer Service Unit (CSU) in the Taylorsville ORS office is looking for dedicated people to work as ORS Agents (Compliance Agent I). They are responsible for answering phone calls from clients and providing case and policy related information while utilizing strong customer service skills in a fast-paced professional office environment.
Provides exceptional customer service to clients over the phone
Educates and explains case actions, policy, and procedures in a clear and concise manner
Responds to client inquiries while complying with ORS Policy and Procedures
Conducts research to analyze facts, and apply knowledge of the Office of Recovery Services rules, regulations, and policies
Enters data into a computer system using computer software programs including web based, spreadsheet, and word processing
Interprets, clarifies, explains, and applies agency policy and procedures, business practices, federal and state laws and regulations
Location –
4315 S 2700 W
Taylorsville, Utah, 84129
United States
Background Check Required – Yes
Drug Test Required – No
Schedule Code – B - Competitive Career Service
In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah , click here . Other benefits may include:
For more information dhhs.utah.gov
The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.
The applicant chosen to fill this position may have access and exposure to Federal Tax Information (FTI), Health Insurance Portability and Accountability Act (HIPAA) information, Criminal Justice Information (CJI), and other confidential information as defined by 45 CFR 303.21(a). Unauthorized access, use or disclosure is subject to federal and state penalties, fines, and disciplinary actions.
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