Required Skills & Experience:
o 3+ years of IT support experience in mixed Apple and Windows environments.
o Technical proficiency with:
o Strong working knowledge of:
Nice-to-Haves:
Job Description:
We’re seeking a dedicated and service-oriented IT Support Specialist to join our growing team. This full-time, onsite position is ideal for a tech-savvy professional with strong troubleshooting skills, a customer-first mindset, and experience supporting macOS, iOS, and Windows 11 environments. If you thrive in a dynamic setting and enjoy solving problems hands-on, we’d love to meet you.
Key Responsibilities
• Deliver in-person and remote technical support for macOS, iOS, and Windows 11 systems.
• Set up, configure, and maintain desktops, laptops, and mobile devices.
• Manage Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive.
• Troubleshoot and resolve issues related to operating systems, software, printers, and other peripherals.
• Accurately document incidents, troubleshooting processes, and resolutions.
• Support onboarding and offboarding processes: account setup, device preparation, and user orientation.
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