Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Implementations Advisor

About your role:

We’re looking for a Senior Implementations Advisor to lead complex merchant implementations across multiple products and workstreams. In this role, you’ll partner with client stakeholders and internal teams to plan, coordinate, and deliver end-to-end implementations that meet scope, timeline, and quality expectations, while supporting strong client adoption and operational readiness.

What you’ll do:

• Lead end-to-end implementation delivery for merchant fraud products, including discovery, requirements, configuration, testing, implementation, and transition.
• Serve as the primary implementation point of contact for client stakeholders, coordinating deliverables, timelines, risks, and dependencies across workstreams.
• Coordinate cross-functional teams (Product, Engineering, Professional Services, Operations, Risk, Support, and third parties as needed) to drive execution and issue resolution.
• Develop and maintain project artifacts (integrated project plan, RAID log, status reporting, test plans, cutover plan, training/adoption materials).
• Manage product dependencies and sequencing, ensuring readiness criteria are met for each product prior to go-live.
• Validate integration requirements where applicable (e.g., APIs, file exchange, devices, credentials, environments) and coordinate technical activities across merchant and internal teams.
• Lead UAT planning and execution; ensure defects are tracked, prioritized, and resolved in alignment with go-live milestones.
• Manage change control and scope governance; communicate options, impacts, and recommendations to stakeholders.
• Support merchant readiness activities including operational procedures, reporting, reconciliation considerations, and support handoffs.
• Drive continuous improvement by refining implementation playbooks, templates, and best practices for multi-product merchant deployments.
• Mentor junior implementation team members and provide delivery leadership on complex engagements.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

• Bachelor's Degree (preferably Computer Science or Engineering) or equivalent combination of experience, education and military.
• 7+ years of experience in client implementations, onboarding, or professional services in payments, fintech, SaaS, or merchant services.
• Demonstrated experience leading complex, cross-functional, client-facing implementations with multiple stakeholders and dependencies.
• Strong project management skills (planning, risk management, stakeholder management, executive-ready communication).
• Working knowledge of merchant processing concepts (e.g., onboarding, credentials, settlement, reporting, dispute/chargeback basics, devices or integration touchpoints).
• Experience coordinating technical workstreams (APIs/integrations, file formats, testing, environments), even if not hands-on coding.

Experience that would be great to have:

• Experience implementing multiple merchant-facing products in a coordinated program (e.g., gateway + processing + reporting/analytics + disputes tools + device enablement).
• Familiarity with merchant operational workflows (reconciliation, funding/settlement, customer service, exception handling).
• Relevant certifications (PMP, CSM, or equivalent).

How you’ll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
• Eight Employee Resource Groups to foster a collaborative culture and expand your network
• ·Unparalleled professional growth with training, development, and internal mobility opportunities
• Medical, dental, vision, life, and disability insurance options available from day one
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

Salary Range:

$90,000.00-$126,000.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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