Job Description

An internationally recognized luxury hotel located in the heart of Boston is seeking an exceptional Spa Director to lead one of the city’s premier wellness destinations. This role presents an outstanding opportunity for a hospitality-driven leader to oversee a sophisticated spa operation within a flagship urban luxury hotel.

The Spa Director will be responsible for setting the strategic vision and leading the day-to-day operations of a high-end spa that serves both discerning hotel guests and an established local clientele. This individual must possess a deep understanding of luxury wellness experiences, a passion for service excellence, and the leadership ability to inspire a highly skilled team of therapists and spa professionals.

Success in this role requires a balance of operational discipline, guest-focused service leadership, and strong business acumen. The ideal candidate will bring proven experience operating within a luxury hospitality environment and will understand how to elevate the spa experience into a defining feature of the hotel’s overall guest journey.

This position will work closely with hotel leadership to ensure the spa operates as both a hallmark guest experience and a high-performing revenue center while maintaining the refined service culture expected of a world-class luxury property.

The ideal candidate will be a polished hospitality professional who leads with confidence, warmth, and a passion for wellness. They will be highly visible within the spa operation, actively engaged with both guests and team members, and committed to delivering exceptional experiences at every touchpoint.

This individual must possess the operational discipline required to run a sophisticated spa business while also bringing the creativity and vision necessary to keep the spa experience fresh, innovative, and competitive within the Boston luxury market.

Responsibilities

• Provide strategic and operational leadership for all spa and wellness operations, including treatment services, spa reception, locker facilities, relaxation areas, and retail boutique
• Recruit, develop, and mentor a team of highly skilled spa professionals, including therapists, estheticians, attendants, and guest service team members
• Cultivate a culture centered on exceptional personalized service and memorable wellness experiences
• Ensure the spa consistently delivers service standards that reflect the highest level of luxury hospitality
• Develop and execute revenue strategies focused on treatment utilization, retail performance, wellness programming, and local market engagement
• Oversee all financial aspects of the spa, including budgeting, forecasting, labor management, and cost controls
• Implement effective scheduling strategies to maximize treatment room utilization and therapist productivity
• Lead retail strategy, including merchandising, product partnerships, inventory control, and sales performance
• Collaborate with Sales, Marketing, and Rooms leadership to develop spa promotions, wellness packages, and curated guest experiences
• Maintain strict compliance with health, sanitation, and regulatory standards
• Monitor guest feedback, service recovery opportunities, and performance metrics to ensure continuous improvement
• Ensure the spa environment consistently reflects a tranquil, refined, and impeccably maintained luxury setting

Qualifications

• Minimum of 7+ years of progressive leadership experience in luxury spa operations within a hotel or resort environment
• Prior experience as a Spa Director or Assistant Spa Director in a luxury hospitality brand is strongly preferred
• Proven success managing high-performing spa teams, including therapists, estheticians, and spa attendants
• Demonstrated ability to drive spa revenue through treatment programming, retail strategy, and guest engagement
• Strong financial acumen with experience managing budgets, labor productivity, and operational profitability
• Deep understanding of luxury service standards and personalized guest experiences
• Strong leadership presence with the ability to inspire, coach, and develop team members
• Experience managing spa booking systems and operational software
• Excellent communication and interpersonal skills with the ability to collaborate across hotel departments
• Ability to maintain composure, professionalism, and service focus in a high-expectation luxury environment
• Must already be legally permitted to work in the United States

Benefits

• Competitive Base Salary + Bonus
• Company-paid medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) + matching
• Educational assistance
• PTO & Sick time off
• Complementary employee meals

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