Job Description

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Please note: The incumbent can be located within a 3-hour radius of the Atlanta metro areas.

This position will collect (via phone or other methods) on past due accounts, will recommend, or assign accounts in need of skip tracing to locate the members or vehicles. The Collection Representative will ensure policies and procedures are followed, and complete other assigned projects or activities as assigned. While speaking with members to determine reason for delinquency. Take appropriate action to resolve the account matters. Discuss financial obligation, advises of possible options available. Respond to members inquiries by phone and recommend further action as deemed necessary.

Key Tasks and Responsibilities

• Review account to insure the loan is set up properly.
• Required to make telephone (both home and work). contact to borrower/co-borrower.
• If no contact, a letter, and email should be sent.
• If no phone numbers, call references listed on the loan application.
• Within this time frame the collector should confirm that security liens have been perfected.
• If no current information exits on each account, escalate the account to begin skip tracing efforts.
• Maybe required to close lines of credit, checking accounts, and hot card cards.
• Required to attempt contact on all accounts twice a week unless firm arrangements or extenuating circumstances (Bankruptcy, legally enforced collections, deceased, etc.).
• Negotiating payment plans, if necessary.
• Documentation is extremely important and required.
• Determine the reason for delinquency, discuss financial obligation and payment options.
• Researching accounts based on company records.
• Work closely with Manager on collection projects
• Complete all required online training.

Minimum Requirements

Education: High school diploma; GED equivalent

Related Work Experience: Minimum two years of credit union or banking experience.

Skills:

Account Collections; Collection of Payments (Inactive); Collections Processing; Collections Experience; Collections Calls

Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

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