Customer Service Representative Job at Russell Tobin, Minneapolis, MN

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  • Russell Tobin
  • Minneapolis, MN

Job Description

Responsibilities:

  • Provide technical and customer service support for website issues, including login/password, account balances, and navigation questions
  • Handle and route incoming calls in a high-volume contact center
  • Follow processes while maintaining a client-focused approach
  • Assist with documentation, reporting, and post-training responsibilities

Qualifications:

  • Strong soft skills and customer service mindset
  • Basic technical aptitude; familiarity with Microsoft Office Suite (Excel, PowerPoint, OneNote, Outlook, Teams)
  • Ability to follow written procedures and maintain accuracy
  • Call center or IT help desk experience helpful but not required
  • Open to entry-level candidates

Schedule:

  • Typical shift: 8:00 AM – 4:30 PM (Monday–Friday)
  • Occasional evenings/weekends during peak seasons

Training:

  • 15 weeks onsite, classroom and hands-on learning, including AI simulations and role-playing

Why Join:

  • Opportunity to grow
  • Contract-to-hire with conversion eligibility at 3 months
  • Supportive, team-oriented environment

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Job Tags

Contract work, Work at office, Monday to Friday, Shift work, Afternoon shift

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