Job Description

Responsibilities:

• Provide technical and customer service support for website issues, including login/password, account balances, and navigation questions
• Handle and route incoming calls in a high-volume contact center
• Follow processes while maintaining a client-focused approach
• Assist with documentation, reporting, and post-training responsibilities

Qualifications:

• Strong soft skills and customer service mindset
• Basic technical aptitude; familiarity with Microsoft Office Suite (Excel, PowerPoint, OneNote, Outlook, Teams)
• Ability to follow written procedures and maintain accuracy
• Call center or IT help desk experience helpful but not required
• Open to entry-level candidates

Schedule:

• Typical shift: 8:00 AM – 4:30 PM (Monday–Friday)
• Occasional evenings/weekends during peak seasons

Training:

• 15 weeks onsite, classroom and hands-on learning, including AI simulations and role-playing

Why Join:

• Opportunity to grow
• Contract-to-hire with conversion eligibility at 3 months
• Supportive, team-oriented environment

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Job Tags

Similar Jobs